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Comparison
Ashh.ai vs. Tidio
Tidio is a live-chat platform for SMBs that bolts on Lyro, their AI chatbot. If you also need human live chat, Tidio bundles both. If you only need the AI chatbot, Ashh costs less and gives you more knowledge surface.
| Feature | Tidio | Ashh.ai |
|---|---|---|
| AI chatbot pricing | Lyro: $39/mo starter (50 conversations), $329/mo for 750 conversations | $25 (10k msg) / $50 (100k msg) — flat, no conversation caps |
| LLM provider | OpenAI under the hood | Open-weight default + BYOK per-bot |
| Live chat with humans | Core (Tidio has been a live-chat tool since 2013) | Not in scope |
| Multi-channel | Web, Messenger, Instagram, WhatsApp | Web (widget) + extension + desktop + mobile + API |
| Knowledge base size | Limited per-plan documents | 500-5,000 docs per bot, 5-50GB total |
| Custom workflows / automation | Core feature (visual flow builder) | System prompts + tool calling, less visual |
Pick Tidio when…
- You need live-chat-with-humans alongside the AI
- You sell on Instagram / Facebook / WhatsApp and need omni-channel
- You want a visual no-code flow builder for conversation paths
Pick Ashh.ai when…
- You want AI-only without paying for live-chat infrastructure you don't use
- You're past the cheapest Tidio AI tier — Ashh's flat $25 wins at scale
- You want non-web clients (extension, desktop, API)
Common questions
Can Ashh integrate with Messenger / WhatsApp like Tidio?+
Not natively. The public API can be wired up to a Messenger or WhatsApp Business webhook, but it's an integration project, not a checkbox.
Is Lyro's answer quality much better than Ashh's default?+
No — both are doc-trained RAG with GPT-class quality. Use Ashh's BYOK for GPT-4o / Claude per-bot if you want the same model Lyro uses.
See for yourself in 5 minutes.
Free tier is genuinely free. No card required. Migrate from Tidio in an afternoon.