For Shopify stores
AI chatbot for Shopify — flat-rate, product-aware, no per-token surprises
Your storefront gets an AI assistant that knows your products, your shipping policies, and your return window. Visitors get answers in 2 seconds instead of waiting for email reply. No per-conversation fees.
Product-catalog aware
Sync your Shopify product JSON or paste a CSV. The bot can recommend products by description ("show me waterproof boots under $200") and link straight to the PDP.
Knows your policies
Upload your shipping, returns, and FAQ pages. The bot answers consistently — no more "let me check with my colleague" emails to your support team.
One script tag, every theme
Add to theme.liquid or the OS 2.0 header app block. Works with Dawn, Debut, Brooklyn, custom themes, headless storefronts. The widget is theme-agnostic.
Flat $25-50/month
Per-conversation pricing punishes you for being good at marketing. A Black Friday spike doesn't blow up your support bill.
vs. Tidio AI / Shopify Inbox AI
Them
Tidio AI is $59-$329/month and uses GPT-3.5 with their own API key — your conversations are routed through OpenAI servers, and they pay per token.
Ashh
Ashh is $25-$50/month flat, runs open-weight models on dedicated GPUs by default, and your customer conversations never touch a third-party LLM provider unless you explicitly opt-in to BYOK Claude or GPT-4o per-bot.
Questions Shopify stores ask
Does it work with Shopify Online Store 2.0?+
Yes. Add the script tag in theme.liquid <head> or as a custom app block. Works the same in OS 1.0 too.
How does it learn my product catalog?+
Two paths: (1) Sync via your products.json (free, automatic, hourly refresh). (2) Upload a CSV with descriptions, SKUs, and links. Most stores use both — JSON for breadth, CSV for tone-of-voice on top-sellers.
Can it actually convert visitors, or is it just deflection?+
Both. The bot can include product links in answers (we generate proper anchor tags with rel attributes). Conversion-attribution dashboards are on the Pro tier — see which bot conversations led to add-to-carts.
What about Shopify Inbox / Tidio / Gorgias?+
Different problem. Shopify Inbox is live chat with a human. Tidio mixes both. Ashh is AI-only — fast, 24/7, doesn't need staffing. Many stores run both: Ashh for instant FAQ, Inbox for the 5% of conversations that need a human.
Will it slow down Core Web Vitals?+
Negligible. The widget is loaded with `defer`, hydrates after LCP, and the visible script size is ~30KB gzipped. Shopify's own LCP threshold is way more affected by your theme images.
Try it on your shopify site in 5 minutes.
Free tier is genuinely free. No card required to ship a bot.