For customer support teams
AI chatbot for customer support — deflect tier-1, route the rest
Your tier-1 inbox is mostly the same questions repeated. An AI chatbot trained on your help center answers them in 2 seconds, escalates the rest with full context, and lets your humans focus on the work that needs judgment.
Ingest your help center automatically
Point at your /help URL or zendesk help-center export. Ashh crawls, chunks, and embeds every article. Updates pick up nightly. New article published → in the bot's knowledge within 24 hours.
Smart escalation with context
When the bot can't answer confidently, it hands off with a full conversation transcript via webhook. Your human agent sees what the visitor asked, what the bot replied, and which docs were considered.
Confidence threshold you control
Set the deflection bar at 70% / 80% / 90% confidence. Lower threshold = more deflection but more wrong answers. Higher = more escalations but better visitor experience. Tune to your tolerance.
Citations make answers trusted
Bot answers can cite their source: "From our refund policy page: …" Visitors trust answers they can verify; reduces "are you sure?" follow-ups.
vs. Intercom Fin / Zendesk Answer Bot
Them
Per-resolution pricing means your AI cost scales linearly with success. A great month for deflection = a brutal month for the bill.
Ashh
Ashh's flat-rate billing removes that perverse incentive. Deflect more, pay the same. Your CFO can budget the cost; your support team can advocate for the bot without being a profit center for the vendor.
Questions customer support teams ask
How well does it actually deflect tickets?+
60-80% of tier-1 in our customer data. Driver is docs quality, not bot model quality. Garbage docs in = garbage deflection out. Run the bot in shadow mode for 2 weeks before flipping to live to measure the realistic rate.
Can it integrate with Zendesk / Intercom / Help Scout / Freshdesk?+
Yes via webhook. The bot fires a "needs-escalation" event with the transcript; your support platform creates a ticket and assigns to the right team. Works with any platform that accepts webhooks.
What if the bot gives a wrong answer?+
Every conversation is logged. Pull samples weekly, grade them, fix the source docs. The wrong answer is usually a docs problem the bot exposed — fix the docs and the next 100 visitors get the right answer.
Does it scale to enterprise volume?+
Team tier is 100,000 messages/month — enough for most mid-market support teams. Beyond that we offer custom pricing with dedicated infrastructure. Reach out: hi@ashh.ai.
How does this compare to Intercom Fin?+
Fin is $0.99 per resolution + Intercom base. Ashh Team is $50/month flat. At 1,000 resolutions/month, Fin is $990; Ashh is $50. See our /vs/intercom page for the full comparison.
Try it on your customer site in 5 minutes.
Free tier is genuinely free. No card required to ship a bot.