For SaaS companies handling customer support
AI chatbot for SaaS customer support — trained on your docs
Your tier-1 support inbox is 80% the same five questions. An Ashh bot trained on your help center answers them in 2 seconds at $25/month. Your humans focus on the 20% that actually need a brain.
Ingest your help center in one click
Point at your /help or /docs URL. We crawl, chunk, embed every page. Updates pick up nightly. The bot stays current with your changelog.
Multi-bot for multi-product
Pro = 5 bots, Team = 25. Run one per product line / one per documentation section. Bots are isolated — no cross-contamination of context.
Citations and source links
Every answer can include "from [docs/billing/refunds]" links. Users trust answers more when they can verify. Reduces escalations on tricky topics.
BYOK for the hard cases
Most queries are fine on the hosted open-weight model (free in your plan). Set complex bots to use Claude Sonnet 4.6 with your own Anthropic key when reasoning quality matters more than cost.
vs. Intercom Fin
Them
Fin charges $0.99 per resolution. A SaaS doing 1,000 ticket-deflections a month pays $990 on top of the Intercom base subscription. Variable cost scales with success.
Ashh
Ashh Team is $50/month flat with 100,000 message cap. Same SaaS doing 1,000 resolutions pays $50. You aren't taxed for being good at support.
Questions SaaS companies handling customer support ask
How well does it actually deflect tickets?+
60-80% in our customer data, with quality of docs being the dominant factor. Garbage docs in = garbage deflection out. Run the bot in shadow mode for 2 weeks to measure ticket-deflection rate before rolling out broadly.
Can it escalate to a human?+
Yes. Configure trigger phrases ("speak to a person", low confidence score, specific keywords) that surface a "Contact support" CTA inline. Integrations with Linear / Intercom / Slack for ticket creation.
What happens when our docs are wrong?+
Bot quotes your docs. If your docs are wrong, the bot is wrong. Use the conversation log to find FAQ gaps; fix the docs; re-sync. This is a feature — it surfaces doc debt instead of hiding it behind tier-1 humans.
How does this compare to Intercom Fin?+
Fin is $0.99 per resolution + Intercom's base $39/mo per seat. At 1,000 resolved chats / month, Fin costs $990. Ashh Team is $50/month, unlimited resolutions, your docs stay in your account. Different scale-economics.
What about answer accuracy guardrails?+
You set a confidence threshold below which the bot says "I don't have a confident answer — let me get you to a human." Below threshold = visible escalation, not made-up answer.
Try it on your saas site in 5 minutes.
Free tier is genuinely free. No card required to ship a bot.